Where is my order?
Once your order ships, we email you a tracking number and a tracking link. Because orders ship from our partner warehouse overseas, it can take a few days for the first tracking update to appear. This is normal.
How to track your package
- Open the shipping confirmation email we sent you. The subject line starts with “Your order is on the way”.
- Click Track your order in the email.
- If the carrier page shows no updates yet, check again in 24–48 hours.
Delivery times
- Processing: 1–3 business days
- Delivery: about 5–11 business days after processing
Can’t find your email?
Check your spam or promotions folder. You can also sign in to your account to see your order status. If you still need help, email us at novacommerce.ops@gmail.com with your order number and we will send you the tracking link.
See also: Shipping policy · Return policy