Shipping policy

Last updated: October 17, 2026

Free tracked shipping to the U.S. Every order to the United States ships free, with tracking.

Where we ship. All 50 U.S. states. We don't currently ship to P.O. boxes, APO/FPO addresses, or outside the United States.

Where orders ship from. Orders are fulfilled by our partner warehouse overseas, so delivery takes longer than typical domestic shipping. Every order includes tracking.

Processing time. Orders are processed within 1–3 business days after payment is confirmed (excluding weekends and U.S. holidays).

Delivery time. After processing, orders usually arrive in about 5–11 business days. Delivery can take longer during peak seasons and holidays.

Tracking. As soon as your order ships, we'll email you a tracking number so you can follow your package.

Multiple items. Orders with more than one item may arrive in separate packages, at no extra cost.

Address accuracy. Please double-check your shipping address at checkout. Need to change it? Contact us before your order ships.

Lost or delayed packages. If your order hasn't arrived within 30 days of purchase, or tracking shows delivered but you didn't receive it, contact us and we'll investigate and send a replacement or issue a refund.

Prices and taxes. All prices are in U.S. dollars. Any applicable sales tax is calculated at checkout.

Questions? Email us at novacommerce.ops@gmail.com.