Refund policy

Last updated: October 17, 2026

We want you to be happy with your PawRoll. If something isn't right, we'll make it right.

30-day returns. You can request a return within 30 days of receiving your order. Items must be unused and in their original condition and packaging.

Damaged, defective, or not working? Email us within 30 days of receiving your order with your order number and a photo of the item. We'll send a free replacement or issue a full refund — your choice. You won't pay for return shipping, and in many cases we won't ask you to send the item back at all.

How to start a return. Email novacommerce.ops@gmail.com with your order number and what you'd like to return. We'll reply within 1 business day with instructions. Please contact us before sending anything back — we can't accept packages sent without approval.

Return shipping. For change-of-mind returns, return shipping is paid by the customer and is not refundable.

Cancellations. You can cancel for a full refund any time before your order ships. Orders are usually processed within 1–3 business days, so contact us as soon as possible.

Refunds. Once your return is approved (or received, if we asked you to send it back), we'll refund your original payment method within 5–10 business days. Your bank may take a few extra days to post the credit.

Questions? Email novacommerce.ops@gmail.com.